top of page

TERMS AND CONDITIONS

Customer Care

At S.CHYK, customer satisfaction is our top priority. We’re here to ensure your shopping experience is seamless and enjoyable. Whether you have questions about our handmade candles, need help with your order, or simply want to know more about our materials and processes, don’t hesitate to reach out.

We believe in transparency and high-quality service. Our team is always available to assist with:

  • Product inquiries.

  • Order tracking and updates.

  • Returns or exchanges.

  • Special requests, like customized candles or gift options.

Feel free to contact us via email and we’ll get back to you within 24 hours. Your trust in our products and service means the world to us!

Privacy & Safety

Your privacy and safety are our utmost priority. When you shop with us, you can trust that your personal information is handled securely. Here’s how we ensure your data is protected:

  • We use third-party payment gateways like credit or debit cards, Apple Pay and Google Pay, PayPal and to process transactions securely.

  • Your personal information (name, address, etc.) is used solely to fulfill your order and provide excellent service.

  • We never share or sell your data to third parties.

If you have any questions about our privacy practices or need assistance, please contact us.

Wholesale Inquiries

Are you interested in stocking our handcrafted candles in your store? We’re excited to partner with retailers who share our passion for unique, eco-friendly, and high-quality products.

We offer:

  • Bulk order discounts.

  • Custom packaging and labeling options (for events, corporate gifts, or exclusive collections).

  • Reliable and timely delivery.

For wholesale pricing and further details, contact us.

We’d love to hear from you!

Payment Methods

We offer secure and convenient payment options for your shopping experience:

  • Credit / Debit Cards: Visa, MasterCard

  • Apple Pay and Google Pay

  • PayPal: For fast and secure transactions.

  • Offline Payments: Bank transfers (available on request).

If you have any issues with payment, feel free to contact our customer care team for assistance

bottom of page